While reading (um...listening) to Walter Isaacson's biography of Steve Jobs I came across a quote of Lev Grossman writing about the first iPhone and was struck by it immediately. As I librarian I feel I'm surrounded by broken tools. From the user unfriendly databases, and the way we've handled web-design and research guides to the confusingness of having multiple student log-ons, and having 3-4 wireless networks we've given our students a lot of broken tools to work with.
Some things more easily addressed than others, and I've been working on a few. It's very important to fix the tools for the sake of our student's success and the success of libraries to connect people with information. It's so important that I decided to create a mini-poster of the quote to hang on my office wall. If you want a PDF copy, just ask in the comments or send an email.
The quote appeared originally in a 2007 Issue of Time Magazine.